LCTTP Instructor Profile
Education:
BA: Telecommunications – Information Technology Systems
Michigan State University, E. Lansing, MI. Graduated 1997
Certified as a Microsoft Office Specialist Expert (MOS) in
Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint.
Internet and Core Computing Certified (IC3)
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Work Experience:
2007 to 2008 - Master Trainer, State of MI -Sigma Resources (BRIDGES Project), Lansing, MI
2003 to 2007 - Technical Trainer, Peckham Vocational Industries, Lansing, MI
2000 to 2003 - Technical Developer, Strategic Interactive, Lansing MI
1997 to 2000 - Business Analysts, EDS (Call Center), Lansing, MI Summarized Experience:
- Designing and delivering training material for Michigan’s new welfare intake system.
- Responsible for providing training to: Directors, trainers, helpdesk, contractors and site support.
- Experience working with State Policy experts to determine effective strategies and training concepts.
- Producing of training materials in a variety of formats; such as: PowerPoint Presentations, Student Guides, Instructor Guides, and Job Aids.
- Experience managing state of the art training facilities.
- Developing courseware with the following applications: Flash, Captivate, Authorware, and Camtasia.
- Acting as a liaison for the creative content team and the systems department.
- Responsible for creating production templates, and development procedures for the production of computer and web based courseware.
- Providing first level support to EDS clients in a helpdesk environment.
- Documenting customer problems in Trouble Ticketing System and the escalating unresolved issues according to standard operating procedures.
Training Philosophy:
My training philosophy is to “meet people where they are.” As a trainer, I try to appeal to the collective interests of my audience and use non-technical examples to explain technical concepts. I believe that there is a place for everyone in the Information Age and I want to help as many people as I can to find their way.
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